Terms of Service - SolvoCard

1. About SolvoCard

Important: SolvoCard is a technology company, NOT a bank or financial institution. We are a Seychelles based and registered copmany under the name TivoLabs LTD. company number: 246356.

SolvoCard operates as a technology facilitator connecting users with licensed card issuing partners. We provide the platform and interface for managing virtual cards, but the actual card issuance is performed by our licensed banking partners who hold the appropriate financial licenses in their respective jurisdictions and are authorized members of the Mastercard network.

We do not hold, store, or custody any cryptocurrency. When you deposit cryptocurrency to fund your account, it is immediately converted to USD by our licensed payment processing partners. Your account balance represents USD funds held by our banking partners, not cryptocurrency. This conversion happens instantly at the time of deposit.

2. No KYC Policy

SolvoCard operates on a no-KYC basis. We do not require identity documents, proof of address, or extensive personal verification to use our services. You only need a valid email address to create an account. This approach respects your privacy and allows you to use our services freely and anonymously.

However, this freedom comes with responsibility. By using our service without KYC, you agree to use your cards responsibly and in compliance with all applicable laws in your jurisdiction.

3. Acceptance of Terms

By accessing or using SolvoCard, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

4. Eligibility

You must be at least 18 years old to use our services. By using SolvoCard, you represent that you meet this age requirement and have the legal capacity to enter into these terms.

5. Restricted Countries

Service Restrictions Apply

SolvoCard services are NOT available to residents of the following countries and territories due to regulatory restrictions:

Cuba
Iran
North Korea
Syria
Crimea Region
Russia
Belarus
Myanmar
Venezuela
Afghanistan
Central African Republic
Democratic Republic of Congo
Libya
Somalia
South Sudan
Sudan
Yemen
Zimbabwe

By using SolvoCard, you confirm that you are not a resident of any restricted country and are not accessing our services from a restricted jurisdiction. Attempting to circumvent these restrictions will result in immediate account termination.

6. Deposits and Refund Policy

Important: No Refunds

All cryptocurrency deposits are final and non-refundable. Once your crypto deposit is confirmed on the blockchain and credited to your SolvoCard account, it cannot be reversed, refunded, or returned.

This policy exists because:

Cryptocurrency transactions are irreversible by nature
Funds are immediately available for card creation and top-ups
We operate on a no-KYC basis which limits our ability to verify refund requests

Please ensure you only deposit amounts you intend to use. Your deposited funds remain in your account balance until you choose to create or top-up virtual cards.

7. Fees and Payments

Our current fee structure includes:

4% fee on cryptocurrency deposits
$99 one-time fee per virtual card creation
$1 fee per card top-up transaction

Fees are subject to change with notice to users.

8. Prohibited Uses

You agree NOT to use our services for:

Fraud & Abuse

Trial fraud - Using cards to repeatedly sign up for free trials with the intent to avoid payment
Subscription fraud - Creating multiple accounts to exploit promotional offers or free trials
Chargeback fraud - Disputing legitimate transactions to obtain goods/services for free
Card testing - Using our cards to validate stolen card numbers or test payment systems
Refund fraud - Abusing merchant refund policies or making false claims
Identity theft - Using our services in connection with stolen identities

Prohibited Merchant Categories

Gambling & betting - Online casinos, sports betting, poker sites, lotteries, fantasy sports with cash prizes, or any gambling platforms (MCC 7995)
Cryptocurrency exchanges - Purchasing crypto from exchanges (Coinbase, Binance, Kraken, etc.) or any crypto-related merchants (MCC 6051)
Quasi-cash transactions - Money orders, traveler's checks, foreign currency, stored value cards, wire transfers, or any cash-equivalent purchases (MCC 6050, 6051)
Money transfer services - Western Union, MoneyGram, Wise, Remitly, or similar remittance services
Cash advances & ATM - ATM withdrawals, cash back, or any cash-equivalent transactions
Peer-to-peer payments - Sending money via Venmo, PayPal P2P, Cash App, Zelle, etc.
Prepaid & gift cards - Loading other prepaid cards, purchasing gift cards in bulk, or any stored value instruments
High-risk merchants - Dating services, telemarketing, timeshares, multi-level marketing, debt consolidation services
Financial institutions - Banks, credit unions, securities brokers, insurance premium payments
Adult content - Pornographic material, adult services, or escort services

AML & High-Risk Activities

Structuring - Breaking up transactions to avoid detection thresholds
Layering - Using multiple accounts or cards to obscure transaction origins
Smurfing - Using multiple individuals to conduct transactions on your behalf
Rapid movement of funds - Depositing and immediately spending full balance in suspicious patterns
Third-party funding - Using funds that are not your own or acting on behalf of others
Shell company transactions - Transactions with entities that have no legitimate business purpose

Illegal Activities

Money laundering - Using our services to conceal the origins of illegally obtained money
Terrorist financing - Any activities related to funding terrorism or extremism
Illegal purchases - Buying illegal goods, drugs, weapons, or prohibited items
Sanctions evasion - Circumventing international sanctions or embargoes
Any illegal activity - Any use that violates local, national, or international laws

Violation of these terms will result in immediate account termination and forfeiture of any remaining balance. We may also report suspicious activities to relevant authorities.

9. Acceptable Use

SolvoCard is designed for legitimate online purchases and subscriptions. Acceptable uses include:

Online shopping and e-commerce purchases
Software subscriptions and digital services
Streaming services (Netflix, Spotify, etc.)
Cloud services and hosting
Gaming purchases and subscriptions
Educational platforms and courses
Any legal online transaction where Mastercard is accepted

10. Account Responsibilities

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. We strongly recommend enabling two-factor authentication (2FA) for enhanced security.

11. Limitation of Liability

SolvoCard is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to:

Declined transactions by merchants
Card blocks due to merchant policies
Losses from cryptocurrency price fluctuations
Service interruptions or technical issues

12. Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities without prior notice. Upon termination for policy violations, any remaining balance may be forfeited.

You may close your account at any time through your dashboard settings. Please ensure you use any remaining balance before closing your account, as refunds are not available.

13. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. Significant changes will be communicated via email or through our platform.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States of America. Any disputes arising from these terms shall be resolved in the appropriate courts within the United States.

15. Contact

For questions about these terms, please contact our support team at [email protected] or through the Intercom chat on our website.