Question 1

What is SolvoCard?

Accepted Answer

SolvoCard is a privacy-first virtual card platform that lets you spend cryptocurrency anywhere Mastercard is accepted.

Key features:
- No KYC or identity verification required
- Fund your balance with crypto (BTC, ETH, USDT, USDC, and more)
- Instant virtual Mastercard creation
- Apple Pay and Google Pay compatible
- 3D Secure for online purchases
- Works at millions of merchants worldwide

SolvoCard bridges the gap between crypto and everyday spending, giving you the freedom to use your digita

Question 2

How do I create an account?

Accepted Answer

Creating a SolvoCard account takes less than 2 minutes:

1. Click Get Started on the homepage
2. Enter your email address
3. Create a secure password
4. Verify your email via the link we send you
5. You're ready to go!

No documents required. Unlike traditional banks, we don't ask for ID, selfies, or proof of address. Your email is all we need.

Tip: Enable two-factor authentication (2FA) in Settings for extra security.

Question 3

Is KYC verification required?

Accepted Answer

No, SolvoCard does not require KYC.

We believe in privacy-first financial services. You can:
- Create an account with just an email
- Deposit crypto and create cards immediately
- Use your cards without identity verification

What we don't ask for:
- Government ID or passport
- Selfies or photos
- Proof of address
- Bank statements
- SSN or tax information

Your privacy is our priority.

Question 4

Which countries are supported?

Accepted Answer

SolvoCard is available worldwide with some exceptions.

Restricted countries:
Due to international regulations, we cannot serve users in:
- Russia
- Iran
- Cuba
- North Korea
- Syria
- Crimea region

For everyone else:
You can sign up and use SolvoCard from anywhere. Our virtual cards work globally wherever Mastercard is accepted online.

Note: Some merchants may have their own geographic restrictions.

Question 5

Is there a mobile app?

Accepted Answer

SolvoCard is a web-based platform optimized for all devices.

How to use on mobile:
- Visit solvocard.com in your mobile browser
- Our responsive design works perfectly on phones and tablets
- Add our site to your home screen for app-like access

Coming soon:
We're exploring native iOS and Android apps. For now, our mobile web experience provides full functionality.

Tip: Add your card to Apple Pay or Google Pay for contactless payments on the go.

Question 6

What cryptocurrencies can I deposit?

Accepted Answer

We support a wide range of cryptocurrencies:

Major coins:
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Bitcoin Cash (BCH)

Stablecoins:
- USDT (TRC20 and ERC20)
- USDC

Privacy coins:
- Monero (XMR)

Other supported:
- Solana (SOL)
- Dogecoin (DOGE)
- BNB
- Polygon (MATIC)
- Toncoin (TON)

Check your deposit page for the complete, up-to-date list.

Question 7

How does crypto deposit work?

Accepted Answer

Depositing crypto is straightforward:

1. Go to Deposit in your dashboard
2. Select your cryptocurrency from the list
3. Enter the amount in USD you want to deposit
4. Copy the wallet address or scan the QR code
5. Send crypto from your wallet to that address
6. Wait for confirmations - we'll credit your balance automatically

Important:
- Each deposit generates a unique invoice address
- Send the exact amount shown or more
- Deposits are converted to USD balance automatically
- The 5% deposit f

Question 8

What is the deposit fee?

Accepted Answer

The deposit fee is 5% of the deposit amount.

This fee covers:
- Cryptocurrency conversion to USD
- Blockchain transaction processing
- Platform operational costs

Example:
If you deposit $100 worth of Bitcoin, you'll receive $95 in your account balance.

No hidden fees:
The 5% is the only fee on deposits. There are no additional network fees or processing charges from our side.

Question 9

How long do deposits take?

Accepted Answer

Deposit time depends on the blockchain network:

Typical confirmation times:
- Bitcoin: 10-60 minutes (2 confirmations)
- Ethereum: 5-15 minutes (12 confirmations)
- USDT TRC20: 5-10 minutes (20 confirmations)
- USDT ERC20: 5-15 minutes (12 confirmations)
- Litecoin: 5-15 minutes (6 confirmations)
- Monero: 10-30 minutes (10 confirmations)

After confirmations:
Your USD balance is credited automatically within minutes.

Delays?
Network congestion can cause delays. Check your transaction on a blo

Question 10

Why is my deposit still confirming?

Accepted Answer

Deposits require blockchain confirmations before we can credit your balance.

Common reasons for delays:
- Network congestion: High traffic can slow confirmations
- Low transaction fee: If you sent with a low fee, miners may prioritize other transactions
- Wrong network: Sending to wrong network (e.g., ERC20 instead of TRC20)

What to do:
1. Check the transaction on a blockchain explorer
2. Verify the transaction is confirmed on-chain
3. If confirmed but not credited, contact support with your t

Question 11

What happens if I underpay a deposit?

Accepted Answer

Partial payments are still credited.

If you send less than the invoice amount:
- We credit the amount you actually sent (minus the 5% fee)
- No funds are lost
- The invoice will show as "Partially Paid"

Example:
Invoice: $100
You sent: $50 worth of BTC
You receive: $47.50 (after 5% fee)

Important:
- Always try to send the full amount or more
- Sending less means you'll have less balance
- There's no penalty for partial payments, but you won't get the full intended amount

Question 12

What happens if I overpay a deposit?

Accepted Answer

Overpayments are fully credited.

If you send more than the invoice amount:
- We credit the full amount you sent (minus the 5% fee)
- Nothing is lost
- You'll have extra balance available

Example:
Invoice: $100
You sent: $120 worth of ETH
You receive: $114 (after 5% fee)

Tip: It's always safe to send a bit more to account for price fluctuations during the transaction.

Question 13

What happens if I don't pay the invoice?

Accepted Answer

Unpaid invoices simply expire.

- Invoices are valid for a limited time (typically 60 minutes)
- If you don't pay, the invoice expires automatically
- No charges or penalties
- Simply create a new deposit when ready

If you sent after expiry:
Contact support with your transaction hash. We can often still credit expired invoice payments.

Tip: Start the deposit process only when you're ready to send crypto immediately.

Question 14

What is the minimum deposit amount?

Accepted Answer

There is no strict minimum deposit.

However, we recommend:
- At least $30-50 to cover card creation ($25) plus some balance
- Enough to make your deposit worthwhile after the 5% fee

Consider:
- Card creation: $25
- Minimum top-up: $5
- Top-up fee: $1

A $50 deposit gives you enough for one card plus balance for top-ups.

Question 15

Can I withdraw my balance back to crypto?

Accepted Answer

Currently, withdrawals are not available.

SolvoCard is designed for crypto-to-card spending. Your balance:
- Remains in your account indefinitely
- Can be used for card creation and top-ups anytime
- Does not expire

Future plans:
We're exploring withdrawal features for a future update.

Tip: Only deposit what you intend to spend to avoid having unused balance.

Question 16

How do I create a virtual card?

Accepted Answer

Creating a card takes seconds:

1. Go to My Cards in your dashboard
2. Click Create Card
3. Enter a name for your card (e.g., "Shopping", "Subscriptions")
4. Confirm the $25 creation fee
5. Your card is generated instantly!

You'll receive:
- 16-digit card number
- Expiry date
- CVV/CVC
- Billing address
- Ready for immediate use

Tip: Create multiple cards to organize spending by category.

Question 17

How much does card creation cost?

Accepted Answer

Card creation costs $25 per card.

This is a one-time fee that includes:
- Virtual Mastercard issuance
- Card number, expiry, and CVV generation
- Billing address assignment
- Apple Pay / Google Pay compatibility
- 3D Secure enrollment

No recurring fees:
- No monthly fees
- No annual fees
- No maintenance charges
- Pay once, use for the card's lifetime

Question 18

How long is my card valid?

Accepted Answer

Cards are valid for 3-5 years from creation.

The exact expiry date is shown in your card details. Once expired:
- The card can no longer be used
- Any remaining balance stays in your account
- You can create a new card

Tip: Check your card's expiry date before using it for long-term subscriptions.

Question 19

Can I create multiple cards?

Accepted Answer

Yes, you can create as many cards as you need.

Each card costs $25. Many users create separate cards for:
- Online shopping
- Streaming subscriptions (Netflix, Spotify)
- Travel bookings
- Software subscriptions
- One-time purchases

Benefits of multiple cards:
- Better spending organization
- Easy to track expenses by category
- Isolate subscriptions from shopping
- Cancel a card without affecting others

Question 20

What type of card does SolvoCard issue?

Accepted Answer

We issue virtual Mastercard debit cards.

Card features:
- Mastercard network acceptance
- Debit card (spend only what you load)
- Virtual format (no physical card)
- International usage
- Online and contactless payments

Works at:
- Any online merchant accepting Mastercard
- Apple Pay / Google Pay terminals
- Subscription services
- Travel booking sites
- Digital stores and apps

Question 21

Can I get a physical card?

Accepted Answer

Currently, we only offer virtual cards.

Virtual cards can be used:
- Online at any merchant accepting Mastercard
- In-store via Apple Pay or Google Pay
- For contactless payments
- For subscriptions and recurring billing

Physical cards:
We're evaluating physical card options for a future release.

Tip: Add your virtual card to Apple Pay or Google Pay for in-store contactless payments.

Question 22

What are the card spending limits?

Accepted Answer

Current card limits:

- Monthly spending limit: Up to $5,000 per card
- Per transaction: Up to $2,500
- Daily limit: Varies by card

Important:
- Limits may vary based on account history
- Contact support for limit increases
- Multiple cards can be used to increase total spending capacity

Balance limits:
You can only spend what's loaded on your card. Top up as needed.

Question 23

How do I top up my card?

Accepted Answer

Top up your card in seconds:

1. Go to My Cards
2. Select the card you want to top up
3. Click Top Up
4. Enter the amount (minimum $5)
5. Confirm the transfer

What happens:
- Amount + $1 fee deducted from your account balance
- Card balance updated instantly
- Ready to spend immediately

Tip: Keep your card topped up before making purchases to avoid declined transactions.

Question 24

Is there a top-up fee?

Accepted Answer

Yes, there's a flat $1 fee per top-up.

This fee is the same regardless of amount:
- Top up $5: Pay $6 total ($5 + $1 fee)
- Top up $100: Pay $101 total ($100 + $1 fee)
- Top up $500: Pay $501 total ($500 + $1 fee)

Tip: Top up larger amounts less frequently to minimize fees.

Question 25

What is the minimum top-up amount?

Accepted Answer

Minimum top-up is $5.

Plus the $1 fee, you need at least $6 in your account balance.

Maximum:
No strict maximum, but subject to card limits and available balance.

Tip: Plan your top-ups based on expected spending to minimize transaction fees.

Question 26

What happens if a top-up fails?

Accepted Answer

Failed top-ups don't charge your balance.

If a top-up fails:
- Your account balance is not deducted
- Your card balance remains unchanged
- You'll see an error message explaining the issue

Common reasons:
- Insufficient account balance
- Card is blocked or expired
- Technical issues (try again)

Resolution:
Check your account balance, ensure your card is active, and try again. Contact support if issues persist.

Question 27

How do I add my card to Apple Pay?

Accepted Answer

Add your SolvoCard to Apple Pay:

1. Go to My Cards and select your card
2. Click Get Wallet OTP
3. Copy the one-time passcode
4. Open Wallet app on your iPhone
5. Tap + to add a new card
6. Enter your card details manually
7. When prompted for verification, enter the OTP

Compatible devices:
- iPhone (iOS 12+)
- iPad
- Apple Watch
- Mac with Touch ID

Note: OTP codes expire quickly. Request a new one if needed.

Question 28

How do I add my card to Google Pay?

Accepted Answer

Add your SolvoCard to Google Pay:

1. Go to My Cards and select your card
2. Click Get Wallet OTP
3. Copy the one-time passcode
4. Open Google Pay app on your Android device
5. Tap + Add to Wallet
6. Select Payment card
7. Enter your card details
8. When prompted, enter the OTP for verification

Compatible devices:
- Android phones with NFC
- Wear OS smartwatches

Note: OTP codes are time-sensitive. Request a fresh one if verification fails.

Question 29

How do wallet OTP codes work?

Accepted Answer

Wallet OTP (One-Time Passcode) verifies you own the card when adding it to Apple Pay or Google Pay.

How it works:
1. Request OTP from your card details page
2. A unique code is generated
3. Enter this code when Apple/Google asks for verification
4. Code expires after a few minutes

If code expires:
Simply request a new OTP. There's no limit on how many you can request.

Why it's needed:
This prevents unauthorized users from adding your card to their devices.

Question 30

Can I use my card for contactless payments?

Accepted Answer

Yes, via Apple Pay or Google Pay.

Once added to your mobile wallet:
- Tap to pay at any contactless terminal
- Works in stores, restaurants, transit
- No need to show the physical card

How to pay:
- iPhone: Double-click side button, authenticate with Face ID
- Android: Unlock phone, tap on terminal
- Apple Watch: Double-click side button, hold near terminal

Limits:
Some terminals have contactless limits ($100-250). Larger purchases may require PIN.

Question 31

What is 3D Secure?

Accepted Answer

3D Secure (3DS) is an extra authentication layer for online card payments.

How it works:
When a merchant requires 3DS:
1. You enter your card details at checkout
2. A verification request appears in your SolvoCard dashboard
3. You approve or decline the transaction
4. Payment proceeds only after approval

Benefits:
- Prevents unauthorized purchases
- Protects against fraud
- Gives you control over every 3DS transaction

Also known as:
- Mastercard SecureCode
- Verified by Visa (for Visa cards)

Question 32

How do I approve a 3DS transaction?

Accepted Answer

Approving 3DS transactions:

1. Make a purchase that triggers 3DS
2. Open your SolvoCard dashboard
3. Go to Transactions or check notifications
4. Find the pending 3DS request
5. Review transaction details (amount, merchant)
6. Click Approve or Decline

Time limit:
You typically have 5-10 minutes to approve. After that, the transaction fails.

Tip: Keep your dashboard open or enable notifications when shopping online.

Question 33

How do I block my card?

Accepted Answer

Block your card instantly:

1. Go to My Cards
2. Select the card to block
3. Click Block Card
4. Confirm the action

What happens:
- Card cannot be used for new transactions
- Pending transactions may still process
- You can unblock anytime

When to block:
- Suspicious activity detected
- Card details possibly compromised
- Lost device with saved card
- Taking a break from spending

Question 34

How do I unblock my card?

Accepted Answer

Unblock your card:

1. Go to My Cards
2. Select the blocked card
3. Click Unblock Card
4. Confirm the action

Your card is immediately active and ready to use.

Note: Ensure the security concern is resolved before unblocking.

Question 35

How do I enable two-factor authentication (2FA)?

Accepted Answer

Enable 2FA for account security:

1. Go to Settings in your dashboard
2. Find the Two-Factor Authentication section
3. Click Enable 2FA
4. Scan the QR code with an authenticator app (Google Authenticator, Authy)
5. Enter the 6-digit code to verify
6. Save your backup codes securely

Why enable 2FA:
- Protects your account even if password is compromised
- Required for logging in on new devices
- Industry-standard security practice

Backup codes:
Save these in a secure place. They're your only wa

Question 36

Is my data secure?

Accepted Answer

We take security seriously.

How we protect your data:
- All data encrypted in transit and at rest
- Secure servers with regular audits
- No unnecessary data collection
- Minimal personal information required

What we don't store:
- Government IDs
- Full card CVVs (masked in display)
- Passwords in plain text
- Unnecessary personal details

Your role:
- Use a strong, unique password
- Enable 2FA
- Don't share your card details
- Log out on shared devices

Question 37

What are all the fees on SolvoCard?

Accepted Answer

SolvoCard has simple, transparent pricing:

| Fee Type | Amount |
|----------|--------|
| Crypto deposit | 5% |
| Card creation | $25 (one-time) |
| Card top-up | $1 per top-up |
| Monthly fee | $0 |
| Annual fee | $0 |
| Transaction fee | $0 |

No hidden charges:
What you see is what you pay. No surprise fees or fine print.

FX fees:
Non-USD transactions may include currency conversion at market rates set by the card network.

Question 38

Are there monthly or annual fees?

Accepted Answer

No monthly or annual fees.

SolvoCard is fee-free for maintenance:
- No monthly account fee
- No annual card fee
- No inactivity fee
- No account maintenance fee

You only pay:
- 5% when depositing crypto
- $25 when creating a card
- $1 when topping up a card

Question 39

Are there transaction fees?

Accepted Answer

No transaction fees from SolvoCard.

When you use your card:
- No fee from SolvoCard per purchase
- Full card balance available to spend

However:
- Merchants may charge their own fees
- Currency conversion applies for non-USD purchases
- Some payment processors add fees (e.g., cash advances)

Best practice:
Use for regular purchases at merchants that accept Mastercard without surcharges.

Question 40

What about foreign exchange (FX) fees?

Accepted Answer

Currency conversion happens at network rates.

When you spend in non-USD currencies:
- Mastercard converts at their exchange rate
- This rate includes a small margin (typically 1-3%)
- SolvoCard doesn't add additional FX fees

Example:
Buying €50 item:
- Converted to ~$55 USD at current rates
- Deducted from your card balance in USD

Tip: Check current exchange rates before large international purchases.

Question 41

How do I change my password?

Accepted Answer

Change your password:

1. Go to Settings
2. Find the Password section
3. Enter your current password
4. Enter your new password
5. Confirm new password
6. Click Update Password

Password requirements:
- At least 8 characters
- Mix of letters and numbers recommended
- Avoid common passwords

Forgot password?
Use the "Forgot Password" link on the login page.

Question 42

How do I reset my password if I forgot it?

Accepted Answer

Reset forgotten password:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check your inbox for reset link
5. Click the link
6. Enter your new password

Link not received?
- Check spam/junk folder
- Ensure you entered the correct email
- Request another reset link
- Contact support if issues persist

Question 43

Can I change my email address?

Accepted Answer

Email changes require support assistance.

For security reasons, changing your account email:
1. Contact our support team
2. Verify your identity
3. Provide the new email address
4. Confirm via both email addresses

Why this process?
Email is your primary account identifier and recovery method. We protect it carefully.

Question 44

What does my dashboard balance mean?

Accepted Answer

Dashboard balance = Available funds for cards

Your balance shows USD available to:
- Create new cards ($25 each)
- Top up existing cards

This is NOT:
- Money on your cards (that's card balance)
- Pending deposits (those show separately)

How to increase:
Deposit cryptocurrency. After confirmations and fee, USD is added to this balance.

How to use:
Transfer to cards via top-up, or create new cards.

Question 45

How do referrals work?

Accepted Answer

Earn $10 for every friend who joins and creates a card.

How it works:
1. Get your unique referral link from Referrals page
2. Share with friends
3. They sign up using your link
4. When they create their first card, you earn $10
5. They also get a $5 bonus!

Your referral link:
Find it in Dashboard → Referrals. Share via social media, email, or direct message.

Question 46

How much do I earn per referral?

Accepted Answer

$10 per successful referral.

A successful referral means:
- Friend signs up with your link
- Friend creates their first card

Bonus for your friend:
They receive $5 bonus when they create their first card.

Example earnings:
- 5 referrals = $50
- 10 referrals = $100
- 50 referrals = $500

No cap on earnings!

Question 47

When is the referral reward paid?

Accepted Answer

Rewards are credited instantly.

The moment your referred friend creates their first card:
- $10 added to your account balance
- $5 added to their account balance

Check your earnings:
Go to Referrals in your dashboard to see:
- Total referrals
- Pending referrals
- Earned rewards

Use your rewards:
The $10 goes to your account balance—use it for card creation or top-ups.

Question 48

Where can I see my transactions?

Accepted Answer

View all transactions:

1. Go to Transactions in your dashboard
2. See complete history of:
   - Deposits
   - Card creations
   - Card top-ups
   - Card purchases
   - Refunds

Filter and search:
- Filter by date range
- Filter by type
- Search by description

Export:
Download transaction history for your records.

Question 49

What do transaction statuses mean?

Accepted Answer

Transaction statuses explained:

| Status | Meaning |
|--------|---------|
| Pending | Processing, not yet complete |
| Completed | Successfully processed |
| Failed | Transaction did not complete |
| Refunded | Merchant refunded the amount |
| Declined | Card or merchant rejected |

Pending deposits:
May take time based on blockchain confirmations.

Failed transactions:
Check your card balance and try again. Contact support if issues persist.

Question 50

Why was my transaction declined?

Accepted Answer

Common decline reasons:

1. Insufficient balance: Card doesn't have enough funds
2. Card blocked: You may have blocked the card
3. 3DS not approved: Verification wasn't completed
4. Merchant restriction: Some merchants block prepaid cards
5. Geographic restriction: Merchant doesn't serve your region
6. Spending limit: Transaction exceeds card limits

What to do:
- Check card balance
- Ensure card is not blocked
- Check for pending 3DS requests
- Try a different merchant
- Contact support for per

Question 51

How do I contact support?

Accepted Answer

Contact support through your dashboard:

1. Go to Support in your dashboard
2. Click Create Ticket
3. Describe your issue
4. Attach screenshots if helpful
5. Submit and wait for response

Response time:
We aim to respond within 24 hours, often faster.

For faster help:
- Check this Help Center first
- Include relevant details (transaction IDs, card names)
- Be specific about the issue

Question 52

How do support tickets work?

Accepted Answer

Support tickets provide organized communication:

1. Create: Describe your issue and submit
2. Wait: Our team reviews and responds
3. Reply: Respond in the same ticket thread
4. Resolve: Issue marked resolved when fixed

Track your tickets:
View all tickets in Support → My Tickets

Tips:
- One issue per ticket
- Provide all relevant details upfront
- Check email for response notifications
- Respond in the ticket, not via email

Question 53

How long does support take to respond?

Accepted Answer

Typical response times:

- Simple questions: Within a few hours
- Technical issues: Within 24 hours
- Complex cases: 1-3 business days

Factors affecting response time:
- Volume of support requests
- Complexity of your issue
- Time of day/week

Speed up your resolution:
- Provide detailed information
- Include transaction/card IDs
- Attach relevant screenshots
- Check this Help Center first

How can we help you?

Quick Links

Categories

Popular Questions

What is SolvoCard?

Is KYC verification required?

How does crypto deposit work?

How do I create a virtual card?

How do I top up my card?

How do I add my card to Apple Pay?

What is 3D Secure?

What are all the fees on SolvoCard?

Browse by Category

Getting Started

Deposits & Balance

Cards & Card Creation

Card Top-Ups

Apple Pay & Google Pay

3D Secure & Security

Fees & Pricing

Account & Settings

Referrals

Transactions

Support & Help

Still need help?