Question 1

What is SolvoCard?

Accepted Answer

SolvoCard is a service that lets you create virtual cards funded with cryptocurrency. You can use these cards for online shopping, subscriptions, and digital payments worldwide.

Question 2

What cards do you offer?

Accepted Answer

We currently offer two cards:

• Mastercard EURO Card — a EUR-based card with no FX fees and no cross-border fees, recommended for international payments.
• Visa USD Card — a USD-based card with a US billing address.

Both cards have a one-time $99 issuance fee and 5-year validity.

Question 3

Which card is recommended?

Accepted Answer

The Mastercard EURO Card is recommended for most users because it has:

• No FX fees
• No cross-border fees
• Google Pay support
• Lower international payment costs

Question 4

How do I create an account?

Accepted Answer

Sign up with your email address at solvocard.com. After verifying your email, you can access your dashboard to deposit cryptocurrency and create virtual cards.

Question 5

How quickly can I create a card?

Accepted Answer

Once your cryptocurrency deposit is confirmed on the blockchain, you can generate a virtual card instantly. Card details are immediately available in your dashboard.

Question 6

What verification is required?

Accepted Answer

NO KYC ever. SolvoCard only requires an email address to create an account. We never ask for photo ID, selfies, proof of address, or any personal documents. Your privacy is fully protected.

Question 7

What cryptocurrencies can I deposit?

Accepted Answer

We support Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Monero (XMR), Solana (SOL), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), BNB, Polygon (MATIC), Toncoin (TON), and more.

Question 8

How long do deposits take?

Accepted Answer

Deposit times depend on blockchain confirmation requirements. Bitcoin typically takes 1-3 confirmations (10-30 minutes), Ethereum about 12 confirmations (3-5 minutes). Your dashboard shows real-time status.

Question 9

What is the minimum deposit?

Accepted Answer

Minimum deposits vary by cryptocurrency to ensure the amount covers network fees and provides usable card balance. Most coins have a minimum equivalent to approximately $10-20 USD.

Question 10

What fees apply to deposits?

Accepted Answer

SolvoCard charges a conversion fee on deposits (typically 2-3%). Blockchain network fees are paid separately to miners when you send crypto. Exact fees are displayed before you confirm.

Question 11

How do virtual cards work?

Accepted Answer

Virtual cards function like physical cards but exist only digitally. You receive a card number, expiration date, and CVV in your dashboard. Use these details for online purchases.

Question 12

What currency is the Mastercard card?

Accepted Answer

The Mastercard is a EUR card. You fund it using your USD balance and funds are automatically converted to EUR at the live rate. It has no FX fees and no cross-border fees.

Question 13

What currency is the Visa card, and does it charge FX fees?

Accepted Answer

The Visa card is a USD card with a US billing address. It charges a 2% FX fee for foreign currency transactions.

Question 14

Can I create multiple cards?

Accepted Answer

Yes, you can create multiple virtual cards for different purposes — separate cards for subscriptions, shopping, or specific merchants. Each card has its own balance.

Question 15

Where are virtual cards accepted?

Accepted Answer

Your SolvoCard is accepted at millions of online merchants worldwide — anywhere that accepts Mastercard or Visa for online payments.

Question 16

Can I freeze or delete a card?

Accepted Answer

Yes, you can freeze a card temporarily or delete it permanently from your dashboard. Freezing prevents new transactions while preserving the balance.

Question 17

Which wallets are supported?

Accepted Answer

Google Pay is supported on both the Mastercard EURO Card and the Visa USD Card today. Apple Pay is coming soon for both cards.

Question 18

How do I add the Mastercard EURO Card to Google Pay?

Accepted Answer

1. Add your card to Google Pay.
2. When asked to verify, select "Call the Bank".
3. Your phone dialer will open.
4. No call is required — close the dialer.
5. Wait approximately one minute.
6. Return to Google Pay.
7. Your card should now be active and ready to use.

This section is informational only.

Question 19

How do I add the Visa USD Card to Google Pay or Apple Pay?

Accepted Answer

1. Add your card normally through Google Pay or Apple Pay.
2. Follow the standard verification process.
3. A verification OTP will be sent to your registered email address.
4. Enter the OTP when prompted.
5. Your card will be added successfully.

Question 20

Does tap-to-pay work in stores?

Accepted Answer

Yes. Once added to Google Pay, you can tap to pay at any contactless terminal. Your crypto-funded balance works just like any other card.

Question 21

Are there extra fees for mobile payments?

Accepted Answer

No additional fees for using Google Pay. Standard SolvoCard fees apply as usual.

Question 22

What is 3DS Secure?

Accepted Answer

3D Secure (3DS), also known as Mastercard Identity Check, is an additional security layer for online payments. When a purchase requires it, you approve the transaction yourself from your card in the SolvoCard dashboard.

Question 23

How do I approve 3DS transactions?

Accepted Answer

When you need to approve a transaction with 3D Secure or Mastercard Identity Check, go to your card in the dashboard and click "3DS Approval". There you can review and approve your transaction, and the payment will go through once approved.

Question 24

Is my card information secure?

Accepted Answer

Yes. Card data is encrypted and securely stored. We use industry-standard security practices. Apple Pay and Google Pay add extra security through tokenization.

Question 25

What happens if I suspect fraud?

Accepted Answer

Immediately freeze your card from the dashboard and contact support. We can investigate suspicious activity and help protect your account.

Question 26

What billing address should I use?

Accepted Answer

When a merchant asks for a billing address during checkout, use the billing details provided in your SolvoCard dashboard. You can find these under your card details. If your payment is declined, make sure the billing address you entered matches exactly what is shown in your dashboard.

Question 27

My payment was declined. What should I do?

Accepted Answer

If your payment was declined, first verify that you are using the correct billing address from your dashboard. The billing address must match exactly, including the zip code. Also ensure your card has sufficient balance and is not frozen. If the issue persists, contact our support team.

Question 28

What fees does SolvoCard charge?

Accepted Answer

Both cards have a one-time $99 issuance fee and a crypto deposit conversion fee. The Mastercard EURO Card has no FX fees and no cross-border fees, while the Visa USD Card charges a 2% FX fee on foreign currency transactions. Exact fees are shown in your dashboard before any action.

Question 29

What are the spending limits?

Accepted Answer

All accounts enjoy the same generous limits: $25,000 monthly spending, $10,000 maximum card balance, and unlimited card creation. No tiered verification needed.

Question 30

Are there maintenance fees?

Accepted Answer

No monthly maintenance fees. The only fee is a one-time $99 card creation fee. Check the current fee schedule in your dashboard for details.

Question 31

Do I need verification for higher limits?

Accepted Answer

NO KYC ever. All accounts receive the same $25,000 monthly limit without any identity verification. Your privacy is always protected.

Question 32

Can I reload my card?

Accepted Answer

Yes, you can top up your card balance anytime by depositing more cryptocurrency. There are no limits on how often you can reload.

Question 33

How do I add more funds?

Accepted Answer

Go to the Deposit section in your dashboard, select your cryptocurrency, and send to your unique deposit address. Balance updates after blockchain confirmation.

Question 34

Can I move balance between cards?

Accepted Answer

Yes, you can transfer balance between your virtual cards from the dashboard. This is useful for consolidating or separating funds.

Question 35

What happens if I overfund?

Accepted Answer

Excess funds remain in your account balance and can be used for new cards or future top-ups. There is no penalty for larger deposits.

How can we help?

Getting Started